One Case = one diagnostic session for one machine, including photos, follow-up questions and the work-order summary. Manual ingestion is free. Model tokens are a separate meter billed at the provider's list price. Bring your own key (BYOK) and the model meter is zero; use our channel and tokens appear on the same Google Cloud invoice. Annual plans bill once through Google Cloud Marketplace and count toward your commitment.
| One diagnostic session (any number of turns within 24 h) | 1 case |
| Each photo or alarm screenshot beyond the first three | +0.1 case |
| Bulk re-index after a manual revision | free |
cases (per case)model_access_usd (provider list price, cents)Included monthly units are netted in your workspace before any overage is reported. Usage reports reach Google hourly; your invoice shows them as separate line items with request ids available on request.
One diagnostic session for one machine — any number of turns within 24 hours, up to three photos (+0.1 case per additional photo), including the work-order summary. Manual and bulletin indexing is free.
Separately, at the provider's list price, as model_access_usd on your invoice. Vision-capable models cost more per request than text; the ledger shows tokens per case. With your own key the meter is zero.
The charge lands on your existing Google Cloud invoice and counts toward committed spend. Private offers for annual plans. Direct invoicing from Carnegie Intelligent Technology Limited (Hong Kong) is available.
Yes. Dealer workspaces can sit under the OEM's plan or be billed directly to the dealer; the usage ledger is per workspace either way.
Monthly case cap and model-spend cap per workspace. At the cap new cases queue and the owner is notified.
We are onboarding a small number of design partners with real documents and real deadlines. Tell us what you work on and we will set up a workspace with your material.