How the product is set up, what it accepts, how it decides, how it is metered and where its limits are. Written for the person who will own it internally.
One product line, one service organisation, two weeks: upload the knowledge, confirm the index, run real cases.
Manuals by revision, bulletins, parts with supersessions, schematics, work orders and the installed base — what is read and how it is scoped.
What a technician sends, how the agent identifies the unit, how it walks the diagnostic tree, and what every returned step must contain.
The hard rules: safety sequences verbatim and first; bypass requests refused; uncovered symptoms and hybrid units escalate with evidence.
Scope, dealer notes, billing options and network reporting for OEMs with distributor service networks.
What a Case is, what is free, model-token costs for vision, how usage reaches your Google Cloud invoice, caps.
Isolation, encryption, retention, access, model providers, and what the product deliberately does not do.
We are onboarding a small number of design partners with real documents and real deadlines. Tell us what you work on and we will set up a workspace with your material.