Each case lists the documents involved, what the agent does with them, the output you get back and how it is metered. Cases describe designed behaviour; the product is in early access.
Alarm F-22 on a 2021 unit means encoder fault; on firmware 4.x (2024+) the same code means drive communication timeout. The technician has t…
The customer reports a servo overcurrent alarm 'sometimes'. The operator cannot say when. The HMI log export has 400 entries.
The log shows a cascade: coolant flow low, spindle temperature high, spindle drive fault, emergency stop. The technician is asked to fix the…
A press line raises E-417 (hydraulic pressure low) three times in 24 hours. The technician's photo of the valve block shows green deposit on…
A newly installed machine trips on first run; the drive parameters differ from the commissioning drawing.
The PM checklist in the manual covers all options; this unit has three of eight.
A replaced temperature sensor reads 5 °C low. The alarm thresholds now misfire.
A dealer technician at a remote site needs the diagnostic tree for an alarm the dealer has never seen.
The OEM's warranty process requires evidence of the diagnostic steps performed before a part is replaced under warranty.
The OEM wants to know where training is needed across the network.
The customer wants the technician to bypass a safety interlock to keep production running.
A symptom (axis drifts 0.02 mm after each cycle) matches no diagnostic tree and no closed work order.
The product-line expert has answered 'what causes E-417 with pump P2' by phone twenty times. The answer is in no document.
A dealer has a field fix for a known nuisance alarm that the OEM has never documented.
A bulletin revises the belt tension spec. Technicians still cite the manual value.
Ten years of work orders say 'fixed', 'replaced part', 'adjusted' with no structure.
The technician quotes 0811-404-601 from the printed manual. The catalogue shows it superseded to -602, then -603 with a different connector.
A technician replaced a sensor; the fault persists. The work order shows the part fitted was for a different option code.
A technician is dispatched for a 'machine won't start' call on a known model with a three-hour drive.
A photo shows a contactor with discoloured terminals. Replacing it is easy; the question is why it burnt.
The help desk receives a photo of a nameplate; the serial is unreadable. Without it the model revision is unknown.
The technician photographs oil weeping from a gearbox flange and asks which seal kit to order.
A unit was field-upgraded: control system from revision B, hydraulics still revision A. Neither manual revision matches the whole machine.
A technician needs to open the hydraulic power unit. The manual's lockout procedure spans three sections and a bulletin added a step last ye…
Reassembling a spindle housing; the technician needs the bolt torque, sequence and whether the bolts are single-use.
We are onboarding a small number of design partners with real documents and real deadlines. Tell us what you work on and we will set up a workspace with your material.