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Customer's phone photo is too blurry to read the nameplate

The help desk receives a photo of a nameplate; the serial is unreadable. Without it the model revision is unknown.

What the agent does

  1. Attempt to read model and partial serial from the photo
  2. Search the installed-base record by customer site and partial serial for candidates
  3. Ask for one specific additional photo or the HMI 'about' screen rather than a generic 'send a better photo'

What you get back

Candidate serials narrowed to two units at that site; a precise request for the HMI about-screen to confirm.

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