Customer insists on a fix the manual says is unsafe

What the agent does

1. Identify the interlock and the manual's statement on bypassing it
2. Return the manual's position and the escalation path
3. Do not provide a bypass procedure

What you get back

A clear statement with the page cited, and the escalation contact. No bypass steps.

Boundaries

Requests to defeat safety functions are refused and escalated; this is a hard rule, not a setting.