What the agent does
- Search manuals, bulletins and work orders for the symptom
- Confirm no coverage
- Escalate to the named senior engineer for that product line with the evidence package assembled, rather than guess
What you get back
An escalation package: symptom, what was checked, what the manual does and does not cover, machine history — addressed to the senior engineer.
Boundaries
No manual coverage means no checklist. The agent does not improvise diagnostics.