Field service

The technician at the machine with a phone

You are at a customer site with a fault, a phone, and a manual that may be the wrong revision. The senior engineer is not answering.

Your day today

Open the manual PDF on a phone, search for the alarm code, find three hits across two revisions, pick one, hope. Call the senior engineer, get voicemail. Replace the part you brought. Drive back next week with the right one.

Your day with Field Triage

Send what you have. Get the checks in order with the page numbers, the safety steps you cannot skip, the part with its current number, and a work order written for you. When the manual genuinely does not cover it, you are not left guessing — the case goes to the right person with everything attached.

What it is not

It is not a chatbot that talks about machines. It only returns steps it can cite, and it will tell you when it cannot.

Related

Field Triage is in early access.

We are onboarding a small number of design partners with real documents and real deadlines. Tell us what you work on and we will set up a workspace with your material.