OEM knowledge without the phone queue
Within your licensed product lines, your technicians get the same checklists the OEM's own would — current bulletins, current part numbers, the right revision. Your own fixes live alongside, clearly labelled as yours.
Warranty that goes through
Claims bounce for undocumented diagnosis. The work-order summary is the documentation, in the format the OEM wants, generated from the session rather than remembered afterwards.
Fewer second visits
The pre-visit kit list and the option-code checks address the two usual causes of a return trip: wrong part, wrong variant.